MERINO COLLAR

We ship orders worldwide. Postage and handling fee will be added automatically on all orders. Orders in Finland and abroad are sent via Finnish Post Office with Postal Parcel. We will dispatch all orders within 1-4 working days after the order and payment has been confirmed, excluding holidays and weekends. 

We offer a tracking code on all orders. After the purchase, the customer will receive an order confirmation with detailed information by email. Delivery charges vary depending on the shipping country and are listed below according to prices of the Finnish Post Office.

SHIPPING / FINLAND

• FREE shipping for all orders over 200€ in Finland.
• Posti Green Parcel: 8,50 € (Delivery to the nearest Smartpost parcel machine or to a local Post office)
• Posti XS-Parcel : 5,90 € (For small accessories and jewellery. Delivery to your mailbox)

SHIPPING / INTERNATIONAL

• Europe / Zone 1: 18,50 € (delivery in 3-7 weekdays.

Netherlands (NL), Belgium (BE), Latvia (LV), Lithuania (LT), Luxembourg (LU), Sweden (SE), Germany (DE), Denmark (DK), Estonia (EE)

• Europe / Zone 2: 28,00 € (delivery in 4-10 weekdays)

Bulgaria (BG), Spain (ES), Ireland (IE), United Kingdom (GB), Italy (IT), Austria (AT), Greece (GR), Cyprus (CY), Malta (MT), Monaco (MC ), Portugal (PT), Poland (PL), France (FR), Romania (RO), Slovakia (SK), Slovenia (SI), Czech Republic (CZ), Hungary (HU)

• United States & Canada: 48,00 € (delivery in 7-14 weekdays)

• Rest of World: 48,00 € (delivery in 7-14 weekdays)

All our prices are in euros and they include Finnish tax 25,5% (VAT). Please note that when ordering outside the EU, the customer is responsible for the possible local customs and taxes that are not included in the shipping costs. Please contact your local customs service for further information.

If any questions appear we are happy to help you. Please contact us at the customer service: info@mirkkametsola.com.

READ ABOUT EXCHANGE & RETURNS

We hope that you are in love with the products. If you are not fully satisfied with your purchase or the size doesn’t fit, you may return your order or exchange it to another item within 14 days (from the date you received the order).

Please note that only unworn, unwashed products returned within 14 days or defective items can be returned for full refund. Please fit the products carefully, because if the products have stains or other significant marks caused by the fitting (excluding wrinkles and folds that are totally normal and accepted), unfortunately the product is unsaleable and we cannot accept the return.

EXCHANGE / FINLAND

Exchange to another size or style is FREE (one exchange per order). We offer delivery costs on all exchanges made within 14 days (only in Finland). 

Follow the instructions that you'll receive along with the goods and fill the "Exchange & Return form" with your contact details and state the reason for the exchange so that we can provide you with the best customer service. 

Attache the return label on the top of the package and take the package to the nearest Post office. Always keep the receipt of your return until the whole exchange process has been made.

If you’d like to discuss the exchange first, we are here to help you. Please contact our customer service at info@mirkkametsola.com.

If you did not receive the "Exchange & Return form" with your shipment and would like to return or exchange the product, please contact our customer service at info@mirkkametsola.com. 

RETURNS / FINLAND

You may return your order within 14 days from the date you received your delivery. 

Follow the instructions that you'll receive along with the goods and fill the "Exchange & Return form" with your contact details and state the reason for the exchange so that we can provide you with the best customer service. 

If you did not receive the "Exchange & Return form" with your shipment and would like to return or exchange the product, please contact our customer service at info@mirkkametsola.com.

Attache the pre-paid return label on the top of the package and take the package to the Post office for the customer return. Always keep the receipt of your return until the whole refund process has been made.

We will refund the full cost of the products within 7-14 days but a return fee of 8,50 € applies to all domestic orders in Finland. The return fee will be deducted from the refund.

The returning policy applies to all products, also to the discounted products in the SALE section. If any questions appear please contact our customer service for more details at info@mirkkametsola.com.

NON-PICKUPS / FINLAND

If a parcel is not picked up from the pick-up point the parcel will be returned to us automatically. We will refund the full cost of the products within 7-14 days but an extra handling fee of 15,00 € will be deducted from the refund.

For further information about returns and exchanges please contact us at customer service at info@mirkkametsola.com. 

For us it's important that you are happy with your purchase. We are always happy to help with finding the right style and size, so before sending returns or when you wish to make an exchange, please contact us first at: info@mirkkametsola.com.

EXHANGE & RETURNS / INTERNATIONAL

You may return your order within 14 days from the date you received your delivery. The returning policy applies to all products, also to the discounted products in the SALE section. On international returns and exchanges the customer is responsible for the logistical expenses of the return. 

Please note that only unworn, unwashed products returned within 14 days or defective items can be returned for full refund. Please fit the products carefully, because if the products have stains or other significant marks caused by the fitting (excluding small wrinkles and folds that are totally normal and accepted), unfortunately the product is unsaleable and we cannot accept the return.

Follow the instructions that you'll receive along with the goods and fill the "Exchange & Return form" form with your contact details and state the reason for the return / exchange so that we can provide you with the best customer service. 

If you did not receive the "Exchange & Return form" with your shipment and would like to return or exchange the product, please contact our customer service at info@mirkkametsola.com.

If any questions appear we are happy to help you. Please contact us at the customer service: info@mirkkametsola.com.